Torremayor Hotels & Apart

We have proposed to contribute, through internal and external actions, a real contribution in the environmental, socio-cultural and economic fields.

You can consult the complete document on our Sustainability Policies at the following link:

Sustainability Policies

The National Tourism Service, SERNATUR, drafted the responsible tourist code so that visitors to tourist destinations are aware of sustainable attitudes.

According to the World Tourism Organization (UNWTO), the commercial sexual exploitation of children and adolescents (abbreviated as CSEC), in the context of tourism, is “organized trips from within the tourism sector, or from outside the sector, but using their structures and networks, with the fundamental objective that the tourist have sexual relations with residents at the destination.”

CSEC: Commercial Sexual Exploitation of Girls, Boys and Adolescents in the context of Travel and Tourism

Look for local handicraft items and products made at the destination This will allow you to contribute to the development of family, retail and small-scale economies. Treat local vendors and artisans with respect and kindness to promote a fair and voluntary business relationship between producers and consumers. Do not buy products that are obviously counterfeited or that are prohibited by national or international regulations.

When it comes to planning tours, always try the established trade to avoid scams and deception. Choose tourist services that are operated by inhabitants of the community or destination.

Also, find out about products that are legally restricted from entering or leaving the country visited.

Before traveling, ask about the local customs and traditions of the tourist destination you will visit (customs festivals, ephemeris, anniversaries, among others) so that you can better share, participate and integrate with the community.

Learn a few words in the native language. This will allow you to establish more meaningful contact with the local community.

Respect and protect everything that makes a destination a unique and different place. This practice should be applied to areas such as a destination’s history and architecture. In addition, be aware of its cultural and natural values that include religion, music, art and cuisine, among others. For example, ask for consent to take pictures inside churches, national monuments and even within the local community.

Comply with local and national laws as well as all regulations. Respect human rights and protect children from exploitation in any of its forms, especially sexual and labor.

Find out how you can get medical assistance or contact your embassy (for foreign tourists) in an emergency.

When accessing mountain ranges, stay informed about the meteorological or the variable hydrometeorological conditions. If you make tours to the mountain alone or in a group, inform and leave a record of your visit at the Carabineros, CONAF or another pertinent institution.

Go to tourist information offices that have official public or private institutional support. In this way, you can obtain objective, updated information, services and activities that comply with the legal provisions of the places you visit.

Host group outings that save resources such as money and fuel to decrease your carbon footprint. It is also a good idea to find the most efficient and least polluting way to get around.

Buy products that do not require the use of endangered plants or animals for their production. Reduce, reuse and recycle solid waste during your trip. Bring your own water bottle to refill so you can avoid buying products with unnecessary packaging. And do not accept plastic bags to receive purchases of products that you can transport in another way.

Reduce your water and electricity consumption in the tourist accommodation establishments you visit. You can accomplish this goal by asking to use your towels and sheets for more than a day. Also, when leaving a room, remember to turn off the lights and air conditioning.

Be Careful When Visiting Wild, Heritage, Archaeological Or Other Areas That Seem Fragile And / Or Valuable To You. Try to take the garbage generated on your visit to these areas with you, including organic waste. Otherwise, it could alter the diet of native wildlife, litter the landscape and affect other visitors’ experiences.

Choose travel routes that cause the least impact on the landscape, favoring existing roads and trails. Opt for guided tours, thus avoiding accidents and reducing soil erosion and compaction in protected areas. This decision will also support the local economy. Do not remove natural resources, such as fossil stones, snails, plants, flowers or other items, from their original setting.

Do not commit environmental crimes. If you visit a protected area, remember there are regulations to preserve places and species of great ecological value. In many instances, they are in danger of extinction and warrant extra care. Do not feed wildlife.

Respect the signs and indications of existing communities in the area you visit. This will ensure a safer visit for you, your family and the environment. Contribute to the maintenance of the infrastructure and equipment present in the protected areas by paying the requested fee and using the facilities appropriately.

Our hotels have a supply policy that:
• Prioritizes the purchase of good and materials from local producers.
• Favors the ecologically sustainable purchase of construction materials, equipment, consumer goods, foods and beverages.
• Prioritizes good stock control to avoid losses and any deficits that cause serious damage to excess waste.

We also have purchasing policies that favor environmental measures such as prioritization of products packaged in glass, recyclable pencils, use of digital communication channels to avoid printing documents and eco-labeled items. We do not buy products with disposable containers that affect the eco-system. In cleaning supplies, we look for bulk purchases that allow reuse of containers to avoid massive waste. Through our new sustainability policies, we are also internally promoting the purchase from suppliers that are SMEs. This policy is published on the company's premises with a copy stored in the company's "Sustainability Verifiers" folder.